tag:blogger.com,1999:blog-3041625437706980162.post252338229951056641..comments2023-04-14T10:27:12.936+01:00Comments on I hate the Jeremy Vine Show: A friendly message from the BBC's Editorial Complaints Unit...Radio2LunchtimeLoatherhttp://www.blogger.com/profile/01539702295718354404noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-3041625437706980162.post-83976763421173147672012-02-06T20:19:25.094+00:002012-02-06T20:19:25.094+00:00Shouldnt they (as in BBC Complaints) just have ref...Shouldnt they (as in BBC Complaints) just have referred you to Head of Audio and Music in the 1st place depending on what your complaint was? Seems to me the left hand doesnt know what to do so asks the right who says its got nowt to do with me so ask the head what they think??<br /><br />BBC Complaints(We'll pretend to care but we dont give a **** really).They sound like the AOL help desk;-)Willnoreply@blogger.comtag:blogger.com,1999:blog-3041625437706980162.post-84907152344838991712012-02-06T14:55:36.366+00:002012-02-06T14:55:36.366+00:00The email from the Complaints Department said: How...The email from the Complaints Department said: However, if you believe a serious and specific breach of the BBC's Editorial Guidelines has occurred and you wish to pursue this complaint further, you can contact the BBC's Editorial Complaints Unit.<br /><br />As there is no mention of "blocking" in the editorial guidelines I took the view that he was in breach of them, and so I contacted the ECU. Admittedly this is a case of "it doesn't say you can't, so perhaps you can", but still worth a try in my mind.<br /><br />My appeal letter to the BBC Trust should be with them today, and it includes details of my dealings with the ECU. I think I'll wait and see what they have to say.Radio2LunchtimeLoatherhttps://www.blogger.com/profile/01539702295718354404noreply@blogger.comtag:blogger.com,1999:blog-3041625437706980162.post-14094697789878770772012-02-06T14:47:40.813+00:002012-02-06T14:47:40.813+00:00How on earth is the layman, ie the licence payer, ...How on earth is the layman, ie the licence payer, expected to know which department a complaint falls under? And is my memory incorrect, but did not the BBC refer you to that department in the first place? I am confused!! Does this affect your complaint to the trustgillnoreply@blogger.com