Complaint response 25/01/12

Prior to writing my appeal to the BBC Trust I had asked the BBC Complaints Department to clarify how they had calculated that I had sent "dozens" of complaints by sending them some questions to which a Yes or No response would have sufficed. This was the reply I received this morning:

Reference CAS-1267085-11KXXX

Thanks for your further comments. We've nothing further to add and if you remain unhappy with our decision you should write to the BBC Trust, within 20 working days, as previously advised. The address to write to is:
BBC Trust Unit
180 Great Portland Street
London
W1W 5QZ

Thanks again for contacting us.

Kind Regards
Lxxxxx Bxxxxxx
BBC Complaints

Not exactly helpful!