On reviewing the correspondence between you and the Editorial Complaints Unit from earlier this year, it has been pointed out to me that your complaint about Jeremy Vine’s use of Twitter should have reached me. However, I have now read all the correspondence, and your concerns, and I have nothing more to add to what has already been said.
I note that the expedited complaints process has been applied, and the programme/audience services will only respond to you in future if there is a serious or substantial matter which should be taken further.
I wanted to make you aware that if you wish to take your complaint about Jeremy Vine blocking you on twitter further, or if you wish to appeal against the application of the expedited complaints procedure you can ask the BBC Trust (who act as Stage 3 in the complaints process) to consider an appeal within 20 working days of receipt of my letter.
You can write to the BBC Trust at 180 Great Portland Street, London W1W 5QZ. Full details of the complaints and appeals processes are on the BBC Trust website. (http://www.bbc.co.uk/bbctrust/)
Head Editorial Standards, BBC Audio & Music
Dear Mr Smith,
Many thanks for your email. I have already been in contact with the BBC Trust and I am currently awaiting their second response.
Just to be clear in my own mind, and in case I have completely misunderstood something, would you be good enough to explain to me how a Twitter account that is described as "personal" by the BBC itself (and so completely uncontrolled by the BBC) can be so described when that same account forms such a major part of a radio programme that relies on audience participation for a large proportion of its content? It is this issue and the double-standards involved, or my complete misunderstanding, that is at the crux of my complaint.