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Thursday, 22 December 2011

Complaint response 13/12/11

Reference CAS-1195546-W8L9XX

Thank you for contacting us about BBC Radio 2’s ‘Jeremy Vine’.

I understand you’re unhappy at the programme website not being updated quickly enough.

We aim to update the websites as quickly as possible but we can never guarantee that they’ll be updated shortly after the programme.

I’m sorry to hear this has been inconvenient for you and I'd like to assure you that I’ve registered your complaint on our audience log. This is a daily report of audience feedback that’s made available to many BBC staff, including members of the BBC Executive Board, channel controllers and other senior managers.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thanks again for taking the time to contact us.Kind Regards

Kxxxx Fxxxxxxx
BBC Complaints

Response sent:

Many thanks for your response to my complaint, but I think I may have not made the situation clear...

The Jeremy Vine Show web page is normally updated BEFORE the programme is broadcast (around 11:00 usually), and not afterwards. This is achieved on most days but there are occasions when the page is not updated until the programme has started, much later, or not at all.

To give some examples:

8th December: The web page had an initial update of one discussion topic before the programme started, but this was then removed. The page for this programme's details has still not been updated ( Before the programme started Mr Vine sent a message on his Twitter feed: Today's stories @BBCRadio2 in four words: Euro. Stalking. Teen. Viagra.

22nd November: The web page was updated sometime around 15:00. Before the programme started Mr Vine sent a message on his Twitter feed: Today's show @BBCRadio2 in four words: Leveson. Egypt. Downs. 5-a-side.

I can give other similar instances if required. It is regrettable that Mr Vine's tweets do not provide the depth of information that I am looking for. My complaint continues to be that the updating of the Jeremy Vine Show web page is inconsistent, with it being updated promptly before the programme starts on most days but that this fails to happen on others.

1 comment:

Stonyground said...

Is it possible that the Beeb's apologists misunderstand your complaints on purpose? They really don't want to have to deal with your critcism, so they pretend that it is something else and then reply to that? This is a classic politician's tactic after all.