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The text shown after 1), 2), 3) and 4) is copied exactly from the BBC's daily JV Show web page and I acknowledge their copyright of this text.
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"Find out more..." text is only included here when it refers to a non-BBC web page link.
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I am subject to the BBC's "expedited complaints handling process" (meaning I'll be ignored) for two years from 25/01/12.
Friday, 20 January 2012
Complaint response 19/01/12
If proof were ever need that the BBC Complaints Department haven't got a clue what they are talking about, here it is. This email sent at 22:14 on 20th January, text highlights are mine:
Thank you for contacting us regarding the BBC Radio 2 programme ‘Jeremy Vine’ on 19 January.
I understand you’re unhappy because you feel there has been too much coverage of the Costa Concordia cruise vessel accident. In addition you feel that events such as the Leveson Inquiry have been ignored which you feel are more relevant to listeners.
Choosing the stories to include in our programmes; the order in which they appear and the length of time devoted to them is a subjective matter and one which we know not every viewer will feel we get right every time.
Factors such as how much national interest there is in the subject matter whether it is news that has just come in and needs immediate coverage, and how unusual the story is will all play a part in deciding the level of coverage in programmes like Jeremy Vine.
We try to provide a wide range of programmes across our television output that will be of interest to every section of our audience. However, there will inevitably be times, hopefully rare, when what's on offer doesn't meet your own particular interests and I'm sorry that you have been disappointed with this programme.
As I recognise you feel strongly about this issue, I'd also like to assure you that I've registered your complaint on our Audience Log. This is a daily report of audience feedback that’s made available to all BBC staff, including members of the BBC Executive board, channel controllers and other senior managers. The Audience Logs are seen as important documents that can help shape decisions on future BBC programmes and content.
Once again, thank you for contacting us.