We have been considering the dozens of complaints you have submitted over the last 17 months regarding the Jeremy Vine show, to the central BBC Complaints unit, the Jeremy Vine show and BBC Radio 2 directly.
Looking at your correspondence, most are about why you disagree with a particular topic covered by the Jeremy Vine show, allegations of bias by Jeremy Vine, the Jeremy Vine show website and Jeremy Vine’s Twitter page.
However, we have explained on countless occasions, why the programme choses to cover the topics it does, that the programme holds the right to publish website content at a time convenient to it, and the BBC’s view on staff use of social media websites such as Twitter.
In our view, this correspondence therefore now represents a disproportionate use of BBC staff time and consequently of our increasingly limited licence fee resources.
In accordance with the BBC's framework for handling complaints, we must inform you that the BBC’s expedited complaints handling procedure will now be applied to any complaints you make which relate to the Jeremy Vine show.
For the period of two years from the receipt of this email, we will continue to read any complaints you submit, whether directly to production teams or via the central BBC Complaints unit, but they will not be investigated unless "they appear to raise a substantive issue or disclose a serious prima facie case of a breach of the Editorial Guidelines where there is a significant prospect that the complaint might be upheld". Full details of the procedure can be found here:
Should you wish, you may write to the BBC Trust within 20 working days to request an appeal against this decision. Their address is as follows:
BBC Trust Unit
180 Great Portland Street
I had a long think about all of this last night. This was mainly about whether I should just put up with the rubbish that the BBC attempt to broadcast to me every day and, consequently, whether I should continue with this blog. This is the first time I have felt this way about it.
I thank those who have commented with their support and so after due consideration and with the support of my wonderful wife this blog and everything associated with it WILL continue.
So bring it on BBC! I will be writing to the BBC Trust (the BBC policing the BBC, don't you just love it?) and I have asked for clarification of their accusation that I have sent "dozens" of complaints (see below). According to my records I have sent the following complaints in the last 12 months, and I am not aware that the frequency was any greater in the previous 5 months:
07/01 Slagged off ITV, EastEnders cot death not discussed
28/01 How to steal central heating oil
02/03 No coverage of Welsh referendum
03/03 Show web page incorrect
03/03 Murdoch bias
14/03 "Should have got an expert" to talk about Fukushima
15/03 "Someone got upset" after JV gave incorrect Fukushima information
16/03 Interview with Jeremy Brown MP
17/03 Bullying video removed from YouTube
21/06 2Day - 'nuff said
03/08 Late updates to web page
26/09 JV's use of Twitter
29/09 McGuiness "admit how many killed"
30/09 Removal of newspaper links from web page
11/10 Eulogising of Apple and Steve Jobs
13/12 Late updates to web page
04/01 Blocking Twitter users
19/01 Too much coverage of Costa Concordia
19/01 Policeman/cyclist altercation
19 in all. Hardly "dozens", is it?
All of these can be read in full by going to http://lunchtimeloather.blogspot.com/search/label/Complaint
Response sent to BBC Complaints Department ... but will I get a reply?:
- Are Freedom of Information requests included in my complaint count?
- Have all of my daily emails sent to the JV Show email address email@example.com with a subject of "Today's show dd/mm/yy" been treated as complaints?
- Have any of my daily emails sent to the JV Show email address firstname.lastname@example.org with a subject of "Today's show dd/mm/yy" been treated as complaints?
- Have any emails sent to email@example.com been treated as complaints?
- Have any tweets sent to @theJeremyVine or @BBCRadio2 been treated as complaints?
- Will I receive a reply to the email that I sent to the Editorial Complaints Unit on 21st January?