Complaint response 02/03/11

Email received today, including a date error in the first sentence:


Thanks for contacting us regarding BBC Radio 2’s ‘Jeremy Vine’, which was broadcast 2 February.

I understand that you feel the programme didn’t cover the 3 March referendum in Wales.

Choosing the stories to include in our bulletins; the order in which they appear and the length of time devoted to them is a subjective matter and one which we know not every viewer and listener will feel we get right every time.

Factors such as whether it is news that has just come in and needs immediate coverage, how unusual the story is and how much national interest there is in the subject matter will all play a part in deciding the level of coverage and where it falls within a bulletin.

Essentially this is a judgement call rather than an exact science but BBC News does appreciate the feedback when viewers and listeners feel we may have overlooked or neglected a story.

That said I appreciate that you feel strongly about this and so with this in mind I’d like to assure you that I’ve registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive are circulated and considered across the BBC.

Thanks again for taking the time to contact us with your concerns.

Kind Regards

Xxxxxx Xxxxx
BBC Complaints