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Monday, 28 March 2011

Complaint response 14/03/11

Unsigned email received from BBC Complaints Department, which I cannot help thinking is just a stock answer as I did not accuse JV of being sensationalist in my original complaint. Obviously that doesn't matter:

Thank you for contacting us regarding our recent news coverage from Japan.

I understand you feel our reporting on the Fukushima nuclear facility has been sensationalist.

Whilst we acknowledge your concerns with our reporting on the nuclear facilities in Japan, it’s also worth noting that we have reported accurately on all developments, including comments from the Japanese government and the IAEA, as well as other governments from around the world. In this context some of these statements may have seemed more negative or sensationalist than others regarding the overall situation, but all we have done is fairly reflect and report those opinions.

Whilst there is no doubt that the situation at the Fukushima nuclear facility is grave, we feel that we have provided a clear explanation for our audience about what exactly has happened at the facility to make it more understandable to them, one example of which can be read at the following link:
In the aftermath of this natural disaster as events progress to the clean-up operation, the nuclear aspect remains ongoing and we will continue to report the related facts so that our audience can draw their own conclusions on the situation.

We’d like to assure you we've registered your complaint on our audience log. This is an internal report of audience feedback which we compile daily and is available for viewing by all our staff. This includes all programme makers and commissioning executives, along with our senior management. It ensures that your points, along with all other comments we receive, are circulated and considered across the BBC.

Thanks again for taking the time to contact us.

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